GB/EN

Coronavirus (COVID-19) update

Our showrooms are fully open and we are taking showroom and test drive appointments. 

Remember, you can also buy from home and your local Retailer will be pleased to offer you remote purchase options for new and used cars. It’s your choice.

We are open for a range of aftersales services, including repairs and MoT and available via telephone or online for any sales or servicing enquiries.

There’s lots of advice and answers to the most frequently asked questions below, and if your question’s not answered please contact us directly.

If your query is about existing finance, please visit https://customer.vwfs.co.uk/contact-us.html for advice. If you have a new finance enquiry please contact your local Retailer who will be able to help.

Let’s continue the journey together.

FAQs

 - GENERAL INFORMATION -

Q: Are your Retailers open and what services are currently available?
A: Our showrooms are fully open for you to visit, for new and used car sales, as well as the full range of servicing functions. And of course if you prefer, you can  buy from home: your local Retailer is digitally open for business and will be pleased to discuss and offer you remote purchase options.

Q: Do I have to wear a face covering to visit my local Retailer?
A: Except where legal restrictions still apply, it is not a requirement to wear a face covering. However we continue to strive to keep all our customers and our teams safe and feeling comfortable. If you are in contact with someone during a visit and would like them to wear a mask, please just ask. Likewise, if they request that you wear one, we'd kindly ask for your support and co-operation.

Q: Do I need to make an appointment to visit my Retailer?
A: While you are welcome to drop in, to avoid waiting times or disappointment, we always encourage you to contact your local Retailer in advance to request a test drive or showroom appointment. Our teams are available via telephone or online.

Q: Can I take a test drive?
A: Yes, test drives are available. Please contact your Retailer online or via telephone to arrange an appointment and get behind the wheel of the model you’re interested in.

Q: Can I bring friends or family with me to visit my Retailer?
A: Yes, but as with most retail outlets, we'd ask you to keep visitors to a minimum to keep customers and staff as safe as possible. Feel free to discuss with your local Retailer when you make your appointment.

Q: If I or a member of my household are currently self-isolating due to COVID-19 and work is due on my vehicle. What should I do?
A: In order to keep all our customers and teams as comfortable and safe as possible, we would kindly ask that you do not visit a showroom if you have symptoms of or have tested positive for COVID-19. Please contact your local Retailer to discuss your requirements, and our teams will be happy to adjust your appointment to a more suitable time.

 

- FINANCIAL SERVICES INFORMATION - 

Q: Can I get help with my Volkswagen Finanical Services (VWFS) finance payments?
A: For advice on finance related queries please visit https://customer.vwfs.co.uk/contact-us.html.

Q: Can I take a payment holiday?
A: If you are in financial difficulty and need support with your finance agreement please visit: https://customer.vwfs.co.uk/ContactUs/Covid-19.html to find out more about what options are available to you.