en:Contact us 2020.0.1.0 GB/EN

Coronavirus (COVID-19) update

We’re working hard to help as many customers as possible during the current coronavirus crisis, but have had to make some changes to our usual service to make sure we’re following government guidelines and looking after our communities, colleagues and customers. 

If you’re a key worker, as defined by the government, and need urgent vehicle maintenance please contact our Customer Service Centre on 0114 450 3248.

If you have a general enquiry many of our Retailers are still available via telephone and email, please contact them directly.

There’s lots of advice and answers to the most frequently asked questions here and if your question’s not answered you can email us directly using the form below. If your query is urgent and you really need to speak to us direct, call 0800 049 7106. Please note, because we’re prioritising contact from keyworkers and those with urgent mobility requirements, and there are fewer staff available than normal, there may be a delay in response.

If your query is about finance, please visit https://customer.vwfs.co.uk/contact-us.html for advice. 

Thank you for your understanding. 

CUPRA Financial Services

0370 333 4446

Visit our financial services website here to find out more information and how to contact us during this time.

You can contact CUPRA Financial Services on 0370 333 4446. Please note our phone lines are extremely busy due to the COVID-19 situation. Please only call if your query is urgent. We appreciate your patience at this time.

Opening hours: Monday to Friday 8am - 8pm & Saturday 9am - 5pm

CUPRA Customer Service

0800 049 7106

Coronavirus (COVID-19) update & FAQs