en:Contact us 2020.0.16.1 GB/EN

Customer Service Information

Showrooms and workshops across the UK are now open for a full range of services, except where local restrictions apply. Please contact your local Retailer team via email or phone and they will be delighted to deal with your enquiry.

There’s lots of advice and answers to the most frequently asked questions here, and if your question’s not answered you can contact us directly using the form below.

If you really need to speak to us direct, call 0800 049 7106. Our opening hours are: Monday to Friday 8am – 6pm & Saturday 9am - 5pm.

If you’d like to see details of your finance agreement you can view and amend your contact details, payment date, vehicle registration as well as request certain documents, a settlement figure, or make a payment for any arrears using your online account.

For other finance-related queries please email customerservices@vwfs.co.uk or call CUPRA Financial Services 0370 333 4446.

CUPRA Financial Services

0370 333 4446

Lines are open Monday to Friday 9am – 5pm.

Visit our Financial Services website here to find out more information and how to contact us. If you would like to view and manage your finance agreement you can do this online here.

CUPRA Customer Service

0800 049 7106

Lines are open Monday to Friday 8am to 6pm, Saturday 9am to 5pm.

Coronavirus (COVID-19) update & FAQs