Important information on the upcoming update for the CUPRA Born.
18 July 2023
Software version 3.2.1 is now available for CUPRA Born owners. In the UK, most CUPRA Born vehicles are currently operating with software versions 3.0, 3.1 or 3.2.
If you are on one of these versions, we recommend that you book using our Online Service Booking Tool. However, if you are experiencing any issues with your Born, we recommend that you contact your preferred Retailer so that you can be booked in for a thorough diagnosis.
The software update will include enhancements to:
In addition to this, we are continuing to work on future software enhancements, including the ability to update over-the-air (OTA).
23 October 2023
An over-the-air update is being released in waves to CUPRA Born vehicles (between now and the end of the year), and is expected to take around 10 minutes.
This update includes functionality to detect if any battery cells are discharging by themselves. This does not mean that your battery has this issue, it is designed as a preventative measure.
The wording you will see on your infotainment system is below:
"This update includes a function capable of detecting if any battery cell is discharging by itself. This is a preventative measure that does not imply a current problem in your battery. If this problem is detected during the vehicle's lifecycle, a yellow warning sign would appear on the digital cockpit indicating an error in the electrical driving system.
The vehicle will continue working, but you should go to a workshop as soon as possible to avoid any battery wear. If this update is not installed, the battery operation and the warranty coverage could be affected.
Remember that this installation is a pre-requisite for receiving future Over-The-Air Updates.
If your car is equipped with anti-theft alarm, it will be deactivated during installation.
Once the installation is complete, it will work normally again. This update does not increase the software version."
What is the purpose of this work?
This Service Campaign is an update to software ME3.2.1. Your local Retailer will be able to see if your vehicle is eligible for this, and for any other active Service Campaigns.
Due to the high-voltage battery’s innovative technology, if any work is required on the battery, it can only be carried out at a Retailer which specialises in high voltage batteries, and that have received specific training.
If the Retailer that is diagnosing your vehicle and applying the software update cannot work on the battery, the vehicle will need to be transferred to a Retailer that has the necessary high-voltage qualifications. This will come at no cost to you as a customer.
How long does the update take?
Depending on the software base and equipment variant, the software update can take up to 6 hours. If additional measures must be applied during the vehicle’s stay in the workshop, the time the vehicle will remain in the workshop could increase.
Do I have to pay anything?
No. The Service Campaign is carried out free of charge for you.
Your CUPRA Retailer will offer you the option of alternative mobility (e.g. through a replacement vehicle, collection & delivery, taxis or other solutions). As soon as your vehicle is ready for collection, your CUPRA Retailer will explain what work has been completed on your vehicle.
What does the update do for me?
The update improves a variety of functions on the vehicle.
Do I need to schedule an appointment?
This work will be completed when you next visit a CUPRA Authorised Repairer. So there’s no need to proactively book in.
However, if you’re experiencing any issues with your Born, we’d recommend contacting your preferred Retailer so you can be booked in for a thorough diagnosis.
Need to know more about your car? Download a CUPRA manual.
Stay connected by downloading the MyCUPRA app
If you need to know more, contact your local CUPRA Retailer.
