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CUPRA CONNECT

 

Always connected wherever you go^

 

DOWNLOAD OPTIONS

CUPRA%20Connect%20app

Get the most out of your new CUPRA by downloading the CUPRA CONNECT app for Ateca, Formentor and Leon, or the My CUPRA App for the CUPRA Born. Once you’ve created your CUPRA ID discover the online services that will help you stay connected to your CUPRA wherever you go.

Download CUPRA CONNECT from the App Store

Download for iOS now >

 

Download CUPRA CONNECT from Google Play

Download for Android now >

 

Download My CUPRA app from the App Store

Download for iOS now >

 

Download My CUPRA app from Google Play

Download for Android now >

CUPRA CONNECT APP

cupra connect gen3 range

CUPRA CONNECT APP

Discover the features of CUPRA CONNECT for Ateca, Formentor and Leon. Lock and unlock your car, set anti-theft and speed alerts. All from the touch of a button on the CUPRA CONNECT app.

Discover the features of CUPRA CONNECT for Ateca, Formentor and Leon. Lock and unlock your car, set anti-theft and speed alerts. All from the touch of a button on the CUPRA CONNECT app.

DOWNLOAD CUPRA CONNECT

Download the CUPRA CONNECT App for iOS.

Download the CUPRA CONNECT App for Android.

Register your CUPRA on the CUPRA Portal.

CUPRA CONNECT FOR BORN

cupra connect born

CUPRA CONNECT FOR BORN

Discover the exclusive services available specifically for CUPRA Born drivers. CONNECT Gen4 is a platform designed specifically for electric vehicles, and includes specific services focussed on battery charging and management.

Discover the exclusive services available specifically for CUPRA Born drivers. CONNECT Gen4 is a platform designed specifically for electric vehicles, and includes specific services focussed on battery charging and management.

Register your CUPRA Born with the My CUPRA app

Download My CUPRA app for IOS.

Download My CUPRA app for Android.

Register your CUPRA on the CUPRA Portal.

SOFTWARE UPDATES

Just like your smartphone, you can download software updates remotely.

CUPRA%20Connect%20app

Remote software updates

If a software update is available for your CUPRA,  you will see either a pop up message or a red dot on the top right of the screen of your infotainment system. 

You can swipe downwards on the screen to see all notifications, including the update, if available.

Before accepting the update, please check the following is in place as the software may not be installed :

- Ensure your CUPRA is registered in the CUPRA CONNECT app¹

- The Primary User² is connected to the vehicle. 

- The system is not in maximum privacy mode³.

To download and install an update, the ignition must be switched on and the car must be stationary. The update will pause and resume automatically.

 

Need help?

If you're not sure or have any questions, you can look at our frequently asked questions below or contact your local Retailer for further assistance.  

Find a Retailer 

CUPRA CONNECT GENERAL FAQs


The Breakdown Call is always activated manually, but in the case of a minor accident (which does not exceed the accident threshold) a popup will appear with three buttons (Activate Emergency Call, Activate Breakdown Call Assistance Call or Cancel). Anyone can contact the Breakdown Call service by pressing the center button in the three-button module or in the "phone" section of the in-car menu.


Your infotainment system will send you a reminder for your next service. If you have consented to sharing your information with your preferred CUPRA Retailer, they will then get in touch with you to arrange an appointment, using your preferred contact method (e-mail or phone).

Your CUPRA Retailer will also receive the following information about your car:

        Your contact details (name, telephone and email)

  • Car details (VIN, model year, car model)
  • Current Mileage
  • Type of service
  • Date and time of notification
  • Number of days until next service

A VIN (Vehicle Identification Number or Chassis Number) is a unique 17-digit assigned to your CUPRA and is a combination of numbers and characters.

You can find it in your registration documents but you can also see it on the bottom left side of the windscreen as you stand facing the car.


With Horn and Turn Signals, you can find your car in a large car park once you're within a 500m radius. You can also activate the horn and turn signals separately.

For safety reasons, it's not possible to activate this service while driving.

The Horn and Turn Signals service only works if:

  • Your car is parked
  • The engine is off
  • The bonnet and boot are closed
  • The Anti-Theft Alarm is not active
  • Your device is within 500m of your car. Please check that the position of your parked car in the app's GPS is correct

The optional Volumetric Alarm is activated automatically when you lock your car. If the car detects any attempt of theft and activates the alarm signal (consisting of up to 30 seconds of beeping and up to 5 minutes of flashing hazard lights), a push notification in the CUPRA CONNECT App (if you have allowed Push notifications) informs you of the event. Additionally, an automatic email is also sent.

The notification tells you if unusual activity has been detected at or in your car, or if the inclination of your vehicle has changed. It also tells you what part of the car the (attempted) access took place (interior or exterior), as well as the date and time that the incident occurred.


The e-Manager is for controlling the charging process of e-HYBRID models. The e-Manager lets you start & stop an immediate charge, providing your car is plugged into a charge point, or schedule charging.

You can also set your e-HYBRID to charge during certain hours only, ideal if you have a specific EV tariff that offers cheaper overnight electricity.

Additionally, you can use the e-Manager to set the maximum charging level (which could improve the use of the battery and extend its lifecycle).

The e-Manager within the CUPRA CONNECT app lets you check the following:

  • Charging status
  • Possible driving range (estimate only)
  • Remaining charge (estimate only)
  • Charging plug connection

For CUPRA e-HYBRID models, you can set departure times for your car via the CUPRA CONNECT app and control the temperature prior to trips.

Your car wakes up in time before departure and automatically charges the battery (provided your car is already plugged into a charge point) and/or adjusts the climate controls to be ready for your scheduled departure time.

The Departure times service also lets you set the following:

  • Battery charging limit
  • Maximum amperage
  • Night time use
  • Charging locations

Yes, you can be notified via push notification (providing you have allowed Push notifications within the app) when your car battery is fully recharged.


Amazon Alexa is only available for Leon and Formentor models.

You might need to download the latest software update on the infotainment system in order to see Amazon Alexa. To do so, check the notification centre on the upper-right corner of the screen. You might also need to restart the infotainment system after that.

Also, you must be registered as a Primary User to access the in-car store.


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CUPRA CONNECT TROUBLESHOOTING FAQs


Firstly, check the following:

  • A good internet signal or data connection is available
  • Your car VIN number is correct (see above for how to find your VIN)
  • Your model of CUPRA is compatible
  • A valid service license (where applicable)

If none of the above solve the problem, please contact your CUPRA Retailer.


If you don't register and fully activate CUPRA CONNECT services, you can only use the services required by law (Public Emergency call).

Also, you will not be able to enjoy online services from Safety and Service, Remote Access via the app or Online infotainment. Your navigation will not navigate online and "Hola Hola" will only work with specific voice commands.


If your car was in an area with poor network coverage, such as an underground car park, it may have failed to send parking data to the server. Under normal circumstances (i.e. where there is good network coverage), your car's last Parking Position is sent to the server as soon as the engine is switched off.


CUPRA CONNECT ACCOUNT FAQs


Once you've created your CUPRA ID, you will receive an email asking to verify your account.  It may take a few minutes for the confirmation email to reach your inbox (remember to check your Spam folder). Open and click on the link in the email to confirm your account. You’ll then be directed to the CUPRA portal, where you can log in with your CUPRA ID.

From the CUPRA CONNECT app, you can enrol your car and link it to your user account. Then you'll be able to enjoy the full range of CUPRA CONNECT services.

If you don't receive the confirmation e-mail, please contact CUPRA Customer Care and we will do our best to help you.


The S-PIN is a 4-digit code created for your CUPRA ID during registration. You’ll need it to lock and unlock remotely as well as to use the remote climatisation function.


To use CUPRA CONNECT, you need to assign a vehicle to your user account. To do this, log into the CUPRA CONNECT App and enter your car's VIN (Vehicle Identification Number). This step is not necessary if you directly log into the infotainment system with your CUPRA ID (see “What is in-car activation?”).


The free trial lasts 12 months, and the time is linked to the registration date of your vehicle. You can see the renewal date in your user account. After the free trial period is over, you need to renew in order to keep enjoying the service^.

See below the current prices for CUPRA CONNECT renewals. Transactions are done with CUPRA HQ in Euros, so actual costs may vary depending on VAT and exchange rates:

CUPRA CONNECT for Navi (Safety & Service, Remote Access, Online Infotainment and Infotainment Apps*). 1-year subscription: €135 or 2-year subscription: €225 (plus applicable taxes)

*Amazon Alexa. Only available for Leon and Formentor.


In-car activation lets you register your car while you're sitting in it, linking it with your CUPRA ID so you can start using CUPRA CONNECT services.

The registration assistant will lead you through the simple process of creating your CUPRA ID account in your vehicle, logging in and registering your vehicle, and then adding it to the Garage.

During the registration process, you can view all the necessary legal information and accept the CUPRA CONNECT contract agreement.


You can select and switch between different privacy modes via the Service Management and Control Centre sections in the infotainment screen.


If you lose your device, you can change your password by accessing the My CUPRA portal from another device. The new password is required when using any of the CUPRA CONNECT App services.

For additional security, you can modify the app settings so that you need to re-enter your password after a period of 5, 10 or 15 minutes with no account activity.


First, make sure you have the latest version of the app installed on your smartphone. To check this, visit the Apple App Store or Google Play Store and install any available updates.

If you still can't log in to your CUPRA CONNECT account, go to the CUPRA ID portal and try using the following to identify your account and reset your password:

  • The email you signed up with
  • Your username
  • Your mobile phone number

If this doesn't fix the issue, please contact CUPRA CONNECT Customer Care and we will do our best to help you.


Yes. Go to the infotainment menu in the car and, under "User", press "Delete user/Restore to Factory settings". This will delete all your data from the car and from CUPRA systems. This process is essential if you ever sell your vehicle.


In the Driving Data section, you can see an overview of the following:

  • Your distances
  • Driving times (hours)
  • Fuel consumption
  • Average speed per trip

You can also see the specific details of each previous journey or day. If your car is e-HYBRID or electric, you can check your energy consumption here as well.

You can reset or delete your driving data in the CUPRA CONNECT App at any time.


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CUPRA CONNECT PRIVACY FAQs


CUPRA stores personal data provided by customers, as well as other vehicle information necessary for the provision of CUPRA CONNECT services. All data generated from using the CUPRA CONNECT services belongs to you, the customer. As a result, the use of this data is dependent on your explicit consent.

-          All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR). For more information, please consult the CUPRA CONNECT Privacy Policy.

-          Please note that all data is used only by CUPRA and its distribution & service partners. Data is not shared with third parties for commercial reasons and in the majority of cases, it is kept anonymous (non-anonymous data is used only when necessary). In such cases, CUPRA processes the data according to strict security guidelines.


When your car detects a serious accident due to the deployment of airbags or seatbelt pretensioners, it automatically contacts the CUPRA Private Emergency Call Centre.

If CUPRA CONNECT is activated, the call is made to the Private Emergency Call service.  This also transmits additional data regarding the nature of the accident, such as location, address, number of people involved and severity. The Private Emergency Call operator can even stay on the phone with you until the emergency services arrive. 

It can also be manually activated via the infotainment screen.


When you activate the Breakdown Call service, information such as mileage, current warning lights and error messages is passed to the CUPRA Retailer to ensure they have all of the required information to diagnose any issues. The location of your car and the time of the call is also transmitted.


Vehicle Status shows the following information about your car:

  • Remaining fuel range or electric charge status
  • Overall mileage, distance and days remaining until the next service
  • Mileage and number of days until next oil change
  • Door and window status
  • The status of the headlights

When you activate CUPRA CONNECT, your navigation system is upgraded to access to online information. There are no extra charges as all data usage from the navigation system is included in the CONNECT service package.

The following services are included free of charge :

  • Online Map Update : Your regional maps are updated automatically based on your car's position and destination.  This means you won't need to purchase or download map updates.
  • Route calculation with up-to-date traffic information and dynamic route guidance.

^ This service or function is free of charge for the first year of ownership. Please consult your CUPRA Retailer for renewal costs for the subsequent years.


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^ This is a subscription service, with a free-of-charge trial available on newly-registered vehicles (3 years for CUPRA Born, 1 year for all others). Please consult your CUPRA Retailer for renewal costs for the subsequent years.

* Online Media (Apple Music & TIDAL), Internet Radio and Alexa require additional data use. You can either use your smartphone as a hotspot connected to your car Wi-Fi, or get an extra Data Plan for your CUPRA through our mobile communications partner.

Amazon Alexa is only available for Leon and Formentor.

Please note that some images may not reflect UK specification or may only be available as an option.

¹All software updates are covered under the CONNECT Safety and Service package which is covered for 10 years.  If you have not enrolled or renewed your SEAT for twelve months, you will be prompted to renew your subscription for other CONNECT services such as Remote Access.  Please note that this is not mandatory.       

²All users are considered Guest Users when they first log in to a connected vehicle. To access the full suite of CONNECT functions, including remote software updates, the vehicle must have a Primary User assigned. 

³CONNECT users can choose from four different privacy modes which determine the level of data sharing from the vehicle. Maximum Privacy mode is often the default mode when CONNECT enrolment is first carried out but this will not accept any remote software updates. Users who have left their vehicle in this mode will need to change it temporarily to a more open setting.